KPMG https://kpmg.com

KPMG New York is the historic birthplace and U.S. headquarters of KPMG, one of the world's leading professional services firms. Located at Two Manhattan West, the office delivers vital audit, tax, and advisory services to major global financial institutions, healthcare organizations, and consumer enterprises

Consulting Services for Client: Cablevision / Altice New York

Improvement of Customer Experience Program

• Total Program Budget: $ 8 Million (Big Data, Messaging, BI Projects)

Big Data, EPN (Event Processing Network) & CEP (Complex Event Processing/Analytics)

Managed multiple projects to design & build Big Data (Hadoop/MapR) & TIBCO BE/BW infrastructure, developed multiple Java J2ee applications for on-boarding of data from “Legacy Sources” in various departments via EPN to TIBCO BE platform to perform sense & response, analytics to provide “Real-Time” Business Intelligence to improve customer experience/service.    

Proof of Concept using AWS

• Managed building multiple Hadoop platforms i.e. Coludera, MapR & Open Source 

• Develop applications required to ingest data using Kafka Cluster (Transport & Collector)

• Configuration of Zookeeper to manage activities

• Configuration of Data Services layer using HDFS to ingest data

• Develop application to read data from Data Lake to feed TIBCO EMS Q

• Measure overall performance of different Hadoop platforms.

Building “In-House” Production Hadoop Infrastructure.

• Managed building of Infrastructure (HP Racks with Servers & Raw Hard Drives to build HDFS

• Managed purchasing, installation & configuration of Hadoop stack, MapReduce, Pig, Hive, HBase, Zookeeper, Flume, Spark, Storm 

Data Migration & TIBCO Analytics Solutions

• Managed migration of data from Netezza/DW to “Data Lake” enabling the development of custom BI solutions to perform Analytics using TIBCO BE/Spotfire

• Managed the team to  of Hadoop / BI Solution to collect customer usage & device “Stats” messages from 8 Million Set Top boxes every 5 min., using “Push & Pull” methods to feed EPN (Using Apache: Hadoop Stack). TIBCO BE/BW servers consumed the data real-time from Hbase to perform “Predictive Analytics” & monitor the quality of services to clients by geography. Exceptions/ predictions were distributed via EPN message service to other applications. The final load will consist of processing 2 billion events per day. 

Real-Time View of Client Status

Managed project to create a “Real Time View” updated continuously (5 Min) in BE Cache and available via Web-Services to external applications to build responses & perform co-relation to emerging events. (SetTopBox Failures, Application Outage, Node Outages, Call Centre Load etc.,) 

Business Process conversion from “Vitria” to “TIBCO/Java” Solutions & Infrastructure (Agile)

Project 1: Sales Processes Automation (TIBCO/Web)

Project 2: Service Activation Processes Automation (TIBCO/Web)

Project 3: Engineering Processes Automation (TIBCO/Web)

Project 4: Enterprise Oracle DB Upgrade from v10 to 11g Rel. 2