FINANCE | IWPL

Canadian multinational information and technology company. It provides specialized software, data, and insights to professionals in the legal, tax, accounting, compliance, and government sectors, alongside operating the global news agency Reuters.

Benefit: Improved user satisfaction via improved UI/UX Interface for Know-Your-Customer (KYC) SaaS App..

Agile development and implementation of SaaS systems.
Engaged On-Site Stakeholders, Product Owners, Technical Leads and Off-Site development teams & vendors. Analysis & resolution of performance/velocity issues, coaching mentoring team members.
Managing Dev, QA, UAT & Release Management. Tools: JIRA, Confluence, MS Project, CA-PPM.

Citibank Canada - Global IT Operations https://www.citi.com/

Citi is one of the world’s largest global financial institutions, with a strong focus on cross-border banking, institutional clients, payments, markets, securities services, and wealth management. Its global network spans more than 180 countries and jurisdictions, including a physical presence in over 90, and employed approximately 226,000 people worldwide as of December 31, 2025. Citi Canada Technology Services ULC (CCTS) provides operations and technology services—including application development, production support, and banking operations—to Citi affiliates.

Performed Analysis & Issues Resolution of Global Servers Backup Tool “Legato”
● Developed Scripts using Notrix to download files from Sybase Database to Domino.
● Analysis, Debugging & Correction of File Download Scripts.
● Analysis, Debugging & Correction of Purchasing /Payables (Domino) Application.
● Incident Analysis, Root Cause Analysis of End-User Issues.
● Troubleshot & Resolved problems in Production applications.

Scotiabank Toronto https://globalwealth.scotiabank.com

Scotiabank (The Bank of Nova Scotia) is a major Canadian multinational financial services company headquartered in Toronto, Ontario. Founded in 1832, it ranks as one of Canada’s "Big Five" banks, serving over 25 million customers globally with approximately $1.5 trillion in assets

Program 1: Governance and Regulatory (2400 Servers/46Dept/170 Apps.)

Managed multiple Data Warehouse & Data Governance projects working with IBM Global Services.

Engaged business & IBM teams deliver on-time & on-budget.

Benefit: Cost reduction by $1.3 Million/Annum in cost by eliminating duplicate processes and excessive data retention.

Program Details: -

Reviewed Regulatory Compliance and Standardization of all Client Data Retention and Regulatory Reporting
Made presentations, facilitated dialogue, influenced the decision making and reviewed new retention and reporting standards with all Bank’s Vice Presidents, Directors, Senior Managers, SME’s, Technical Team to review 270 applications and databases in 46 Departments
Identified regulatory/compliance requirements for data and obtained team consensus to implement the change
Engaged vendors by creating MOU, Contracts, and budgets and obtaining management team approvals
Verified and documented all applications, databases and regulatory reports used at Scotia Bank
Reviewed current backup versions and schedules with all Business/Technical Stakeholders
Introduced the New Version/Retention/Reporting Standards for all Application Data
Identified Gaps/Risks/Custom Requirements for all Applications and Databases
Developed Risk Mitigation plans to avoid loss of data during migrations
Migrated data from old to new structure in Data Warehouse, retention and reporting schedule
Responsible for Management Reporting using SharePoint and Dashboards

Scotia Wealth Management - Toronto, Canada https://globalwealth.scotiabank.com

Program 1: Wealth & Trading Applications Efficiency Improvement

Managed multiple SDLC projects: Engaged business & technical teams to deliver projects utilizing Scrum / Agile methodology.

Benefits: Annual Savings of $480,000 by reduction of servers from 85 to 45

Project 1: Trading Platform Upgrade: Citrix Software and 22 Applications from version 4.0 to Xenapp11

Managed upgrade of 4,500 clients from Citrix version 4.0 to Xenapp11, upgrade of Office 2000 to Office 2003, and upgrade and consolidation of (85) Server Citrix Server Farm located in two Data Centers from version 4.0 to 4.5
Migrated Windows Server Farm & 20 Applications/Data from 32bit to New 64bit version.
Performed Load Testing and Application Performance testing using HP Load Runner
Managed deployment of Pilot & Canada-Wide release in corporation with Business Teams.

Project 2: Enabling SSO for Capital Market Applications (J2EE) – Scrum / Agile Methodology

Enabled SSO using SPNEGO/WebSphere with AD integration
Performed Analysis of current “Capital Market Applications” authentication methods, environment including current versions of Java, J2EE/Oracle applications needs, and infrastructure enable SSO capability
Designed/Code/Test/Deploy: WebSphere/SPNEGO/AD based authentication, for each application to enable SSO capability and allowed access rights to data/functions based on each application ACL
Reduced login time and security risk of writing passwords in paper

Bank of Montreal Toronto www.bmo.com

The Bank of Montreal, known as BMO, is a major Canadian multinational financial services company. Founded in 1817, it is Canada's oldest bank and one of the country's "Big Five" banks, offering personal banking, commercial banking, wealth management, and investment banking across North America

Program 1: Application Monitor Build-Process Improvement

Managed multiple HW/SW Refresh projects: Engaged business & technical teams to deliver DW & BCP projects utilizing Scrum / Agile methodology.

Project 1: Refresh of Microsoft vendor software upgrade SCOM from 2007 R2 CU2 to SCOM 2007 R2 CU4; Change “Build Process” of monitors from Manual to Self-Discovery for 1150 Windows Servers, 1150 Windows Servers in primary and backup data centers being monitored.

Project 2: Refresh / Vendor software upgrades TIVOLI: Framework 4.11 to 4.31 including Oracle: from 10g to 11g # 10 Servers (AIX, Linux, Windows)

Project 3: Refresh of SUN Software (MC & Connection) with new HW # SUN Servers

Royal Bank of Canada HQ – Risk Management Division https://www.rbc.com/

RBC operates a large global banking, capital-markets, wealth-management and asset-servicing platform. At year-end 2025, RBC administered approximately C$5.6 trillion of client assets and actively managed approximately C$1.56 trillion. Its global operations include banking, capital markets, wealth management, asset management, custody/asset servicing, payments and institutional-investor services across North America and major international financial centres.

Global upgrade of IBM Domino workgroup platform consisting of 64 servers located in North & South America, Europe & Asia. Including Hardware, OS, Domino Server, Application Server Applications.
Implemented Domino Server “Notes-view monitoring” application IT Operations Center providing access to servers located across the world to allow 7X24 monitoring.
Implemented “Business Process Review System” for the RBC Consulting Group of the Royal Ban HQ to perform Business Process Monitoring & Improvements.